Our Clients/Our Work

RETAIL/CONSUMER

• BJ’s Wholesale
• JC Penney
• Lands’ End (Sears)
• Perry Ellis
• Signet plc/Sterling Jewelers
• Toy Industry Association
• Toys R Us
• Walt Disney
• Williams-Sonoma

ENERGY/TECHNOLOGY/TELCOM

• BT
• IBM
• MX Energy
• NiSource

ENTERTAINMENT/MEDIA

• Dow-Jones
• Harvey’s
• Horseshoe Casino (Harrah’s)
• Interpublic Group   
• Tribune Company

FINANCE/INSTITUTIONAL/OTHER

• BlackRock
• Capital One Financial
• Citadel Group
• Credit Suisse
• Farallon Capital
• Fidelity
• Franklin Global
• Goldman Sachs
• ING USA
• Janus Capital
• Matrix Management 
• MFS Investment Management
• Morgan Stanley 
• Och-Ziff Capital Management 
• Ruane, Cunniff/Sequoia Fund 
• Simon Property Group
• Trellus Capital 
• Trust Company of the West
• Wellington Management
• Westfield America

RETAIL INVESTMENT ANALYSIS

• 2010 Annual Retail Forecast
• Retail Growth Vectors (RGV) Service
• 2010 Back-to-School Forecast
• Annual Consumer Retail Trends Report
• Retail Innovation Leaders
• Retail Development Trends and Strategy
• Store Operating Productivity Analysis
• Market Share Analysis and Trends
• Confidential Business Outlook/Insights 
• Due Diligence and Competitor Analysis
• Commissioned Research

CHURN REDUCTION/LOYALTY PROGRAMS

• Attrition Prediction/Prevention
• Low-cost/No-cost Churn Reduction
• Lifetime Household Value (LHV) Models
• LHV-targeted Loyalty Initiatives

MARKETING COMMUNICATIONS

• Customer-focused campaing creation
• Investment product promotion/packaging
• Campaign sales collateral development
• Financial thematic idea generation

MARKETING/SALES OPTIMIZATION

• Acquisition/Retention Cost Reduction
• Customer-Focused Innovation
• Marketing Productivity/ROI Optimization
• Pricing Analysis
• Expert Witness Support

CUSTOMER-FOCUSED METRICS

• Earnings per Customer (EPC) Model  
• Direct to Consumer (DTC) Metrics
• Customer Value Dashboard
• Quantitative Research--US/International
• Advanced Qualitative Research