About Us

Our Team: Seasoned Professionals.  Our Promise: Actionable Insight

  • Actionable research and strategy to Fortune 500 consumer service and retail companies in accelerating topline growth, building customer loyalty and increasing marketing productivity. Nationwide 15-member field team tracking 40 major retailers across 60 benchmark mall/off-mall venues weekly.
  • Strategic counsel to investors and developers looking to maximize returns in the Retail and other Consumer service sectors
 

Our People: Client-side experience. Cutting edge expertise.

Craig Johnson, President

  • 35 years of experience in consumer and retail sectors
  • Founder and President of CGP since 2001 
  • Partner, Marketing Corp of America/Interpublic (IPG)
  • Partner/Director of e-Commerce, Peppers & Rogers
  • CEO, Celutel, Inc. (CLTL)
  • President, PSI International (PIN/DUK)
  • Technology Management Group, Booz Allen Hamilton
  • VP-Marketing, regional Consumer Electronics retailer
  • Operations group, Apparel retailer 
  • Guest columnist, Barron's, Chain Store Age  
  • Board-Alzheimers Association (CT)
  • MBA Stanford, BA Yale

 

Jean Schlemmer

  • Executive VP-Asset Management, General Growth Properties, the nation's second largest Retail REIT
  • Chief Corporate Development Officer and earlier VP-Leasing, General Growth Properties
  • Gabbert & Peck, developers of the Galleria, Edina, MN   
  • Over 30 Years of Experience in Retail Real Estate
  • Member, International Council of Shopping Centers
  • BA University of Minnesota


Parke Johnson

  • Director-Thought Leadership and Thematic Marketing Programs, Legg Mason
  • Director-Product Marketing, Legg Mason 
  • Director-Product Marketing, Citigroup Asset Management and Smith Barney
  • VP-Smith Barney Corporate Finance
  • BS Skidmore College

Bob Ference

  • President, Strategic Insights & Solutions 
  • President, Information Resources Division, Marketing Corp. of American/Interpublic (IPG)
  • Partner and Managing Director, Brand Equity Practice-Marketing Corp. of America
  • Prior consumer insight and marketing strategy experience at Heublein, Pepperidge Farm and Kraft Foods

 

James Bieri

  • Principal, Stokas Bieri Real Estate
  • Formerly President, Bieri & Co. 
  • 35 years of experience in Luxury and Specialty retail leasing, focusing on new concept launch and fleet build-out strategy
  • Creator of The Bieri Market Reports/Top 25 Markets
  •  Member:  ABA, ICSC, Urban Land Institute
  • BA Western Michigan, JD Detroit College of Law

Jack Smyth

  • VP-Product Management, CompuCom 
  • Dir-Planning, HP Customer Service (HPQ)
  • Dir-Tech Support Call Center, Compaq
  • CEO, The Learning Company
  • MBA Stanford, BS/IE Cornell

 

Christina Jennette 

  • Assistant Vice President, Legg Mason
  • Senior Specialist, Prudential  
  • Account Manager, MemberWorks
  • Brand Marketing, Diageo
  • Sales, Williams-Sonoma
  • Copy Editor, Brann/Havas Worldwide
  • MS, Quinnipiac, BS, Southern Connecticut

 

Our Insights....In the Media

  • Impact of Potential Ferguson Protests on Retail Spending:  New York Times Nov 21, 2014
  http://www.nytimes.com/2014/11/21/us/ferguson-looks-to-holiday-shopping-rush-with-unease.html
  • Lower Gasoline Prices May Not Boost Holiday Spending:  Fortune Nov 13, 2014
  http://fortune.com/2014/11/13/low-gas-prices-holidays
  • JCP Rebound Begins to Sag in Wake of Sluggish Sales:  Dallas News Nov 12, 2014
  http://www.dallasnews.com/business/retail/20141112-j.c.-penney-cut-its-q3-loss-but-sales-failed-to-rise-above-year-ago-numbers.ece
  • WalMart Struggles to Improve Grocery Performance:  New York Times Nov 12, 2014
  http://www.nytimes.com/2014/11/12/business/walmart-memo-orders-stores-to-improve-grocery-performance.html?_r=0
  • High Food Costs Offset Gasoline Savings' Effect on Holiday Shopping:  Reuters Nov 10, 2014
  http://www.reuters.com/article/2014/11/10/us-gasoline-spending-analysis-idUSKCN0IU17Q20141110?feedType=RSS&feedName=domesticNews
  • Apple Stores Begin to Rebound under new CEO:  San Jose Mercury News Nov 8, 2014
  http://www.mercurynews.com/business/ci_26898831/apple-store-looks-boost-new-leader-angela-ahrendts
  • Holiday Season to Separate Retail Winners and Losers:  CNBC Nov 7, 2014
  http://www.cnbc.com/id/102165188
  • Teen Retailers Struggle to Turn Around:  Business of Fashion (UK) Nov 6, 2014
  http://www.businessoffashion.com/2014/11/can-teen-retailers-turn-things-around.html
  • Consumer Electronics to Drive Holiday Sales in 2014:  CNBC Oct 31,2014
  http://www.cnbc.com/id/102137845
  • Holiday 2014 Forecast Calls for Lackluster Growth:  Bloomberg Radio Oct 30, 2014
  http://www.bloomberg.com/podcasts/hays-advantage/
  • Premium Denim Momentum in Europe Outpaces Sluggish U.S.:  WWD Oct 23, 2014
  http://www.wwd.com/markets-news/denim/color-europe-a-shade-of-blue-7995127
  • Primark Jump-Starts U.S. Entry by Repurposing Sears Real Estate:  WWD Oct 21, 2014
  http://www.wwd.com/retail-news/mass-off-price/primark-to-enter-us-via-7-sears-stores-7991209?module=hp-topstories
  • WalMart Trims Sales Forecasts, Refocuses on Smaller Format Stores:  New York Times Oct 15, 2014
  http://www.nytimes.com/2014/10/16/business/walmart-lowers-its-sales-outlook-as-holiday-forecasts-darken.html?ref=business
  • JC Penney Names Home Depot Executive as CEO-Designate:  Forbes Oct 15, 2014
  http://www.forbes.com/sites/barbarathau/2014/10/15/analysts-weigh-in-on-incoming-j-c-penney-ceo-can-he-revive-the-still-embattled-chain/
  • Holiday Retail Unlikely to Reach Rosy Forecast Levels:  Barron's Oct 11, 2014
  http://online.barrons.com/articles/holiday-sales-are-looking-up-in-2014-1413005211
  • Retailers Are Likely to Open Even Earlier on Thanksgiving:  Wall Street Journal Sep 24, 2014
  http://blogs.wsj.com/corporate-intelligence/2014/09/24/expect-retailers-to-open-even-earlier-this-thanksgiving/
  • U.S. Retail Sales Show Back-to-School Sluggishness:  Bloomberg Radio Sep 12, 2014
  http://www.bloomberg.com/podcasts/hays-advantage/
  • Home Depot Data Breach Not a Showstopper:  CNBC Sep 11, 2014
  http://www.cnbc.com/id/101992902#.
  • Gap's Athleta Brand Accelerates Expansion Pace:  WWD Sep 6, 2014
  http://www.wwd.com/retail-news/trends-analysis/athleta-ups-profile-with-fashion-show-7870619?module=hp-topstories
  • Growth of Performance-Wear Trims Denim Sales:  Daily Mail (UK) Sep 5, 2014
  http://www.dailymail.co.uk/femail/article-2744640/Jeans-face-uncertain-future-amid-yoga-wear-rage.html
  • Conn's Easy Credit Financing Comes Home to Roost:  WSJ Marketwatch Sep 2, 2014
  http://blogs.marketwatch.com/behindthestorefront/2014/09/02/conns-low-credit-financing-could-be-a-time-bomb/
  • Abercrombie's Repositioning--Home and Abroad:  WSJ Marketwatch Aug 29, 2014
  http://blogs.marketwatch.com/behindthestorefront/2014/08/29/what-abercrombie-might-lose-by-dropping-its-logo-in-the-u-s/
  • Teen Retailers in Need of Radical Reinvention:  CNBC Aug 28, 2014
  http://www.cnbc.com/id/101954511#.
  • Burger King to Acquire Canada's Tim Horton's:  Bloomberg TV  Aug 26, 2014
  http://www.bloomberg.com/video/tim-hortons-will-remain-a-great-franchise-johnson-GiKuvOxVT2GtSclTDPAFAg.html?cmpid=yhoo
  • Rival Dollar Bidders for Family Dollar:  New York Times Aug 18, 2014
  http://dealbook.nytimes.com/2014/08/18/dollar-general-makes-rival-bid-for-family-dollar-stores/?_php=true&_type=blogs&_r=0
  • Tough Times for Retailers Almost Across the Board:  Bloomberg TV Aug 13, 2014
  http://www.bloomberg.com/video/macy-s-wal-mart-j-c-penney-facing-tough-times-5~F85E5QT4aU4kSU15aahw.html
  • Second Quarter Retail Earnings Outlook:  WWD Aug 13, 2014
  http://www.wwd.com/retail-news/financial/promotions-expected-to-hit-retail-earnings-7837257?module=hp-topstories
  • Implications of DLTR/FDO Merger for WMT:  Forbes Aug 1, 2014
  http://www.forbes.com/sites/barbarathau/2014/07/31/will-a-dollar-store-mega-merger-usher-in-the-post-walmart-retail-era/2/
  • Back-to-School Retail Season Outlook:  Bloomberg Jul 29, 2014
  http://www.bloomberg.com/news/2014-07-29/back-to-school-season-gets-b-as-shoppers-seek-bargains.html
  • Dollar Tree to Acquire Family Dollar:  Bloomberg TV July 28, 2014
  http://www.bloomberg.com/video/dollar-tree-family-dollar-deal-a-bottom-dollar-bet-aYttzG6MTJOLIDV0XF7PEA.html
  • Walmart Names Greg Foran to Head U.S. Division:  New York Times Jul 24, 2014
  http://www.nytimes.com/2014/07/25/business/bill-simon-stepping-down-as-chief-of-walmarts-us-division.html?ref=business
  • Retail Sales Outlook Continues Soft:  WWD Jul 24, 2014
  http://www.wwd.com/retail-news/trends-analysis/nrf-cuts-retail-sales-forecast-7810014?module=hp-topstories
  • CGP's Annual Back-to-School Forecast:  Barron's Jul 12, 2014
  http://online.barrons.com/news/articles/SB50001424053111903684104580023862895448340
  • Retailers Confront Weak Demand and Dismal 2H Outlook:  WWD Jul 10, 2014
  http://www.wwd.com/retail-news/trends-analysis/gap-comps-slide-in-june-7795237?module=business-news-forecasts-analysis-page-1
  • Michaels Outlook in Commoditized Market:  Wall Street Journal Marketwatch Jun 27, 2014
  http://blogs.marketwatch.com/behindthestorefront/2014/06/27/what-do-michaels-toys-r-us-and-the-container-store-have-in-common/
  • Embattled Retail Founders Struggle with Boards:  CNBC Jun 24, 2014
  http://www.cnbc.com/id/101781959#.
  • Second Half Retail Spending Outlook:  WWD Jun 18, 2014
  http://www.wwd.com/business-news/government-trade/economic-stability-seen-for-second-half-7742177?full=true
  • Grading the Retail Earnings Season:  Bloomberg TV May 21, 2014
  http://www.bloomberg.com/video/retail-report-card-how-harsh-winter-impacted-sales-064eMhguR~WFOFyD8ACJ4Q.html
  • Weakness in Retail Spending Extends through Spring:  New York Times May 21, 2014
  http://www.nytimes.com/2014/05/21/business/home-depot-earnings-fall-short-of-expectations.html?ref=business&_r=0
  • Retail Spending Slowdown Continues--Beyond the Weather:  WWD May 16, 2014
  http://www.wwd.com/business-news/forecasts-analysis/q1-softness-goes-beyond-weather-calendar-7683506
  • JC Penney's Slow but Steady Return to Health:  Bloomberg TV  May 15, 2014
  http://www.bloomberg.com/video/j-c-penney-slowly-returning-to-health-johnson-h3jexLDyQUacNasErC1PyA.html
  • April Retail Sales Confirm Ongoing Consumer Weakness:  WWD May 14, 2014
  http://www.wwd.com/retail-news/trends-analysis/retail-sales-rise-7678364
  • Macy's First Quarter Results Show Sluggish Consumer Spending:  Bloomberg TV  May 14, 2014
  http://www.bloomberg.com/video/can-macy-s-blame-it-on-the-weather-c4kH2vNTSWqgQPFYzNllZQ.html
  • Hillshire Brands-Pinnacle Foods Deal:  Wall Street Journal Marketwatch May 12, 2014
  http://blogs.marketwatch.com/behindthestorefront/2014/05/12/hillshire-brands-shows-appetite-for-growth-with-pinnacle-deal/
  • UK's Fast-Growing Primark to Enter U.S. Market: WWD Apr 24, 2014
  http://www.wwd.com/retail-news/mass-off-price/primark-to-open-stores-in-america-7653356?module=hp-topstories
  • Retail Sales Continue First Quarter Slide: WWD Apr 11, 2014
  http://www.wwd.com/business-news/forecasts-analysis/retail-stocks-slip-along-with-march-sales-7637956?module=hp-topstories
  • Outlet Malls See New Competitive Environment:  CNBC Apr 2, 2014
  • Macy's Names new President:  New York Times Mar 24, 2014
  http://www.nytimes.com/2014/04/01/business/macys-ceo-gives-up-title-of-president.html?_r=0
  • Online Merchants Open up Bricks & Mortar:  New York Times Mar 24, 2014
  http://www.nytimes.com/2014/03/24/business/birchbox-seller-of-beauty-products-steps-out-from-web-with-a-store.html
  • Gap New Merchandise May Drive a Rebound:  Bloomberg TV Mar 21, 2014
  http://www.bloomberg.com/video/gap-goes-back-to-basics-retail-is-struggling-2oAS1eSBTl6Gk7YNmiOB2A.html
  • Retailers Battle for Market Share:  WWD Mar 10, 2014
  http://www.wwd.com/retail-news/retail-features/the-evolving-market-share-landscape-7571622?page=2
  • Retail Earnings Recap:  Implications and 2014 Outlook:  Bloomberg TV Feb 27, 2014
  http://www.bloomberg.com/video/retail-rapid-fire-earnings-roundup-cOG58irrQiyCMzDB9ytTFQ.html
  • Target Challenges Continue:  WWD Feb 26, 2014
 http://www.wwd.com/retail-news/financial/pressure-builds-on-targets-gregg-steinhafel-7511549?module=latest-articles
  • Walmart and Nordstrom Results Show Weak Spending:  New York Times Feb 21, 2014
  http://www.nytimes.com/2014/02/21/business/Walmart-reports-fourth-quarter-and-yearly-earnings.html?_r=0
  • Walmart Belatedly Attempts to Address Small-Basket Trips:  WSJ/Market Watch Feb 21, 2014
  http://blogs.marketwatch.com/behindthestorefront/2014/02/20/wal-marts-new-ceo-vows-to-make-changes-to-tackle-disappointing-outlook/
  • Signet Acquires Zale as Jewelry Consolidation Continues:  ABC News Feb 20, 2014
  http://abcnews.go.com/Health/wireStory/signet-jewelers-buying-zale-900m-22589596
  • Retail Weakness Not Just Due to the Weather:  Forbes Feb 14, 2014
  http://www.forbes.com/sites/barbarathau/2014/02/14/winter-storms-slam-retail-sales-but-do-weak-numbers-point-to-bigger-issues/
  • Joseph A. Bank/Eddie Bauer/Men's Wearhouse Battle:  Business Week Feb 14, 2014
  http://www.businessweek.com/videos/2014-02-14/why-is-jos-dot-a-dot-bank-buying-eddie-bauer
  • First Half Retail Outlook Slows:  WWD Feb 7, 2014
  http://www.wwd.com/retail-news/financial/results-forecasts-suggest-first-half-challenge-7416950?module=Retail-latest
  • Retailers Struggle and Outlook Dims:  WWD Jan 27, 2014
  http://www.wwd.com/business-news/financial/retail-stocks-weather-declines-7395767/print-preview/
  • American Eagle CEO Departure Analysis: Pittsburgh Tribune-Review Jan 26, 2014
  http://triblive.com/news/adminpage/5470969-74/american-eagle-hanson#axzz2rb5bOlxK
  • Best Buy's Dismal Holiday Results:  Bloomberg TV Jan 16, 2014
  http://www.bloomberg.com/video/should-your-conscience-influence-your-investing-z_rk92uJRIaXmvuRN~olPg.html
  • Target and Neiman-Marcus Security Breach Implications:  WWD Jan 13, 2014
  http://www.wwd.com/retail-news/direct-internet-catalogue/cyber-security-breaches-put-retailers-on-alert-7351880?module=Retail-latest
  • Retail Winners among a Lackluster Holiday Season:  WWD Jan 8, 2014
  http://www.wwd.com/retail-news/trends-analysis/macys-nordstrom-penneys-buck-trend-7339366?module=latest-articles
  • Post-Holiday Shopping Pace and Promotions:  WWD Dec 27, 2013
  http://www.wwd.com/retail-news/trends-analysis/discounts-lure-post-holiday-shoppers-7325433?module=hp-topstories
  • Key Holiday Shopping Trends and Implications:  Bloomberg TV Dec 26, 2013
  http://www.bloomberg.com/video/sound-products-had-best-year-in-a-decade-johnson-9XN2~zmBRZGgaO~~bCL1UQ.html
  • Holiday Shopping Recap Shows Mixed Results:  CBS Evening News Dec 26, 2013
  http://www.cbsnews.com/videos/topics/evening-news/
  • Traffic Down at Target in Wake of Data Breach:  Wall Street Journal Dec 22, 2013
  http://online.wsj.com/news/articles/SB10001424052702303290904579274382225480644
  • Target Data Breach and Immediate Impacts:  New York Times Dec 20, 2013
  http://www.nytimes.com/2013/12/21/business/in-apology-and-a-sale-target-tries-to-appease.html
  • Holiday Spending Lull Ends as Christmas Approaches:  WWD Dec 17, 2013
   http://www.wwd.com/retail-news/retail-features/business-picks-up-for-retailers-as-holiday-draws-near-7316947?module=Retail-latest
  • Holiday Shopping Lull Deeper than Ever:  WWD Dec 10, 2013
  http://www.wwd.com/retail-news/trends-analysis/shopping-lull-seen-hitting-holiday-results-7304971?module=hp-topstories
  • Black Friday and November Retail Recap:  Bloomberg TV Dec 4, 2013
  http://www.bloomberg.com/video/bricks-vs-clicks-how-are-shoppers-spending-Bd~CRUDpQ8Ci7Qsx0NLZlQ.html
  • Prospects and Problems for Sears Holdings:  Forbes Dec 4, 2013
  http://www.forbes.com/sites/briansolomon/2013/12/04/with-investors-bailing-is-eddie-lamperts-sears-doomed/?partner=yahootix
  • Inventory Overhang Threatens Retailer Margins:  Wall Street Journal Dec 3, 2013
  http://online.wsj.com/news/articles/SB10001424052702304579404579236453467671482
  • Customer Growth Partners on Black Friday Weekend Results:  CBS Evening News Dec 2, 2013
  http://www.cbsnews.com/videos/black-friday-business-weak-but-online-sales-stronger/ 
  • Thanksgiving Sales Pull Demand Forward from Black Friday Weekend:  WWD Dec 2, 2013

  http://www.wwd.com/retail-news/trends-analysis/thanksgiving-sales-take-bite-out-of-black-friday-7295719?full=true 

  • Black Friday Live Field Report from Customer Growth Partners:  Bloomberg Radio Nov 29, 2013
  http://www.bloomberg.com/podcasts/hays-advantage/
  • Retailers Entering Black Friday Face Holiday Hurdles :  WWD Nov 27, 2013
  http://www.wwd.com/retail-news/trends-analysis/retailers-facing-hurdles-as-holiday-kicks-off-7293350?full=true
  • Walmart Names Doug McMillon New CEO:  New York Times Nov 26, 2013
  http://www.nytimes.com/2013/11/26/business/walmart-names-chief-of-international-unit-as-new-ceo.html?_r=0