Customer Growth Partners

Providing actionable insight to build shareholder value through field-based customer and company research & analysis.

Customer Growth Partners

Providing actionable insight to build shareholder value through field-based customer and company research & analysis.

Customer Growth Partners In The Media

Online surge and long lines mark the start of Black Friday sales

Online surge and long lines mark the start of Black Friday sales

U.S. shoppers hit department stores on Thanksgiving evening and spent $1.75 billion online by 5 p.m. ET as a strong economy and rising wages drove a solid start to the holiday selling season.

Source: www.cnbc.com/2018/11/23/online-surge-and-long-lines-mark-the-start-of-black-friday-sales.html

Strong Economy Can’t Save Macy’s From Retail Shifts

Strong Economy Can’t Save Macy’s From Retail Shifts

The strong U.S. economy wasn’t enough to give many mall-based retailers a strong year-end boost, as Macy’s and others posted tepid holiday sales, fueling a selloff in retail stocks.

Source: www.wsj.com/articles/macys-lowers-annual-guidance-following-slower-holiday-sales-11547128500

Edward Lampert’s Plan for Sears: Smaller Stores, Less Apparel

Edward Lampert’s Plan for Sears: Smaller Stores, Less Apparel

Edward Lampert, who steered Sears into bankruptcy and kept it alive with a $5.2 billion offer for its assets, says he will sell or sublease some of the 425 remaining stores, devote extra space to tools and appliances, and open more smaller stores.

Source: www.wsj.com/articles/edward-lampert-shares-his-plan-for-sears-after-bankruptcy-11550053801

Billion-dollar Bragging Rights, Fashion’s New Benchmark

Billion-dollar Bragging Rights, Fashion’s New Benchmark

How many billions does a company need to be taken seriously?

Source: wwd.com/business-news/financial/retail-billion-dollar-club-1203096676/

Sears Plan to Get Out of Bankruptcy Has a Familiar Ring

Sears Plan to Get Out of Bankruptcy Has a Familiar Ring

The retailer says it will do more of what it has been doing in recent years: closing stores and borrowing more money from its controlling shareholder.

Source: www.nytimes.com/2018/10/15/business/sears-bankruptcy-plan.html

Retailers Rejoice: Christmas Shopping on ‘Super Saturday’ Will Likely Beat ‘Black Friday’ This Year. The Reasons Why

Retailers Rejoice: Christmas Shopping on ‘Super Saturday’ Will Likely Beat ‘Black Friday’ This Year. The Reasons Why

With Christmas on a Tuesday, shoppers get an extra weekend before traveling.

Source: fortune.com/2018/12/19/retailers-christmas-shopping-super-saturday-beat-black-friday-2018/

Forecasting 5% Retail Sales Growth For 2019: Johnson

https://www.bloomberg.com/news/audio/2019-02-07/forecasting-5-retail-sales-growth-for-2019-johnson-radio

Holiday Spending Comes Up Worse Than Expected

Holiday Spending Comes Up Worse Than Expected

Government data has been revised to show a bigger December drop.

Source: wwd.com/business-news/government-trade/holiday-spending-worse-than-originally-thought-1203081933/

Hard Lessons (Thanks, Amazon) Breathe New Life Into Retail Stores

Hard Lessons (Thanks, Amazon) Breathe New Life Into Retail Stores

Sales are booming at major chains that have taken cues from their giant online rival — signs of a revival in a $3.5 trillion industry.

Source: www.nytimes.com/2018/09/03/business/retail-walmart-amazon-economy.html

Black Friday 2018: A Not-So-Wild Day for American Shoppers

Black Friday 2018: A Not-So-Wild Day for American Shoppers

The holiday shopping season is upon us. Follow along with our reporters here.

Source: www.nytimes.com/2018/11/22/business/black-friday.html

Changes Afoot on J.C. Penney’s Selling Floors

Changes Afoot on J.C. Penney’s Selling Floors

Major appliances are being dropped so the retailer can strengthen efforts in apparel and soft home furnishings.

Source: wwd.com/business-news/retail/penneys-reshaping-its-selling-floors-1203000423/

Washington Post. Subscription may be required

https://www.washingtonpost.com/business/2019/03/05/how-target-won-back-its-customers-by-going-all-in-brick-and-mortar/?utm_term=.fdf981f4e11c

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